Shipping policy

SHIPPING POLICY

Promed Medical Supplies ships dental supplies and equipment to the delivery locations listed below.

SHIPPING DESTINATIONS

We currently deliver to: [OVERALL AREAS SERVED IN EGYPT].

For delivery outside these areas or international shipping enquiries, please contact us at promeddental3@gmail.com before placing your order.

PROCESSING AND DELIVERY TIMES

Orders are usually prepared for dispatch within same day time before 12:00 PM after payment or order confirmation.

Estimated delivery times depend on the destination:

  • [Cairo - Giza & Alexandria]: [1-2 Days]

  • [Upper & Red sea]: [ 3-5 Days]

  • [Delta & Canal: [ 2-3 Days]

  • Other eligible locations: [5 days]

The estimated delivery time and location for your order will be confirmed at checkout, in your order confirmation, or by contacting you directly. Delivery estimates are not guaranteed unless we expressly confirm a guaranteed delivery date.

SHIPPING FEES

Shipping fees are [CALCULATED AT CHECKOUT / SHOWN BEFORE YOU PLACE YOUR ORDER / INSERT YOUR SHIPPING FEE STRUCTURE]. Any additional delivery charges will be communicated before you complete your order.

ORDER TRACKING

When tracking is available, we will send your tracking details to the email address or phone number provided with your order. You may also contact us at promeddental3@gmail.com for an update.

DELIVERY DETAILS

Please provide a complete and accurate delivery address and a reachable phone number when placing your order. If your delivery details need to be changed, contact us as soon as possible. We may not be able to change the address after the order has been dispatched.

Please make sure someone is available to receive the order at the delivery address. If delivery cannot be completed, the carrier may contact you to arrange another delivery attempt. Additional delivery charges may apply only if communicated to you in advance.

DELAYS

Delivery times are estimates and may be affected by circumstances outside our reasonable control, such as carrier disruptions, severe weather, public holidays, or other unexpected events. If we become aware of a significant delay, we will contact you using the details provided with your order.

Nothing in this policy limits your rights under applicable Egyptian law. If an order is not delivered by the agreed delivery date, or within the period required by applicable law, you may have rights to cancel the order or seek another remedy.

DAMAGED, MISSING, OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, missing, defective, or different from what you ordered, contact us as soon as possible at promeddental3@gmail.com and include your order number and, where possible, photos of the issue. We will review the matter and provide the remedy required by applicable law.

CONTACT US

For shipping or delivery questions, contact:

Promed Medical Supplies
Email: promeddental3@gmail.com
Phone: [INSERT CUSTOMER SERVICE PHONE NUMBER]
Business address: [INSERT BUSINESS ADDRESS]